Customer Guarantee and Returns Policy

We care about your custom and the service we provide to you. It is our aim to provide a quality service to our customers and we want you to be completely satisfied with your purchase from us. To demonstrate this we offer a 14 day money back guarantee. This does not apply to videos, computer software, CDs, or DVDs, or to downloaded pdfs and software. Refunds or replacements for these will only be made if the item is faulty.

If you want to return any items purchased from us please do so by using the following procedure:

1. Inform us by e-mail (norwichcrc@btinternet.com) of your desire to return or exchange the item(s) purchased from us.
2. Obtain by return e-mail Authorisation to return.
3. When you have received the Returns Authorisation send the item(s) in the original packaging, including the receipt sent to you when the book was delivered to
   
   Norwich Cristian Resources,
   St Michael-at-Plea Church,
   Redwell Street,
   Norwich
   NR2 4SN
   UK
4. Ensure this is completed within 14 days of delivery by post.

Please note that we will only refund postage and packaging costs if the return is a result of our error.

This returns policy forms part of your terms & conditions and is in addition to your statutory rights, which remain unaffected.